Quote Follow-Up · Bathroom, Kitchen & Home Renovators · Perth WAYour next $30k bathroom is sitting in your sent quotes.

Some of the four went with someone else. Some put the job off. But some were still deciding on day 30, liked your quote, and never heard from you again because you were on a site in Baldivis with your phone in the ute. Those are the ones worth chasing, and they cost nothing to find. They are already in your sent folder.

We go through the jobs you have finished in the last few years and contact the right clients at the right time: a check-in on the work you did, a note when you have a gap in the calendar, a reminder before the busy season.

The consent rule. A text that promotes your business is a commercial message under the Spam Act 2003, so it needs consent, your business identified and a working unsubscribe. Consent can usually be inferred from the work you did for a client, but only for messages about that relationship. A check-in on the bathroom fits. Pitching a kitchen you have never quoted is a stretch, so we ask at handover whether the client is happy to hear about future work, and keep the record. A bought or scraped list has no consent at all. The full rules, with templates, are in the past customer reactivation guide.

Each stage is a stretch where the client is talking to the designer, the council or the bank, and not to you. By the time the loan comes through, the quote you priced months ago can feel like it came from a stranger.

Granny flats under 70 m²: no planning approval, faster decisions

Granny flats move faster. Since 10 April 2024, an R-Code-compliant granny flat (an ancillary dwelling) of up to 70 m² can be built on a residential lot of any size without planning approval, as long as it meets the local setback requirements. It still needs a building permit: the City of Joondalup, for one, requires a building permit for all ancillary dwellings. The exemption covers compliant flats on residential lots, so rural zones and local planning rules can differ, and your client should confirm with their council before they count on it.

The price is easier to picture too. Summit Homes lists a 1-bedroom granny flat from $171,218, before an allowance for finishes and site works priced per site. A smaller number and no planning approval in the way mean a granny flat quote should be chased in weeks, not months.

Follow-up that lasts as long as the approval

So we do not run a 50-day sequence on a $400,000 extension. We stretch the follow-up across three to six months and tie each message to the stage the client is in: plans back from the designer, the application lodged, approval through, the answer from the bank. Each one is a reason to check in that is about their project, not your calendar.

When they are ready to sign, the rules are on their side. In WA, a builder can ask for a deposit of no more than 6.5% on contracts between $7,500 and $500,000, and home indemnity insurance is required for work that needs a building permit and is valued at more than $20,000. Putting both in a follow-up message, in your words, answers two questions before the client has to ask them.

How the sequence is built is in the quote follow-up guide, and the stage-by-stage version for extensions is in the extension builder quote follow-up guide.

From extension to kitchen, from granny flat to patio

A client who trusted you with an extension has already trusted you with the biggest job on their block. The kitchen they put off to pay for it, or the patio beside the new granny flat, is the next quote, and nobody else is in the running yet. The consent rules still apply, so we ask at handover and keep the record. How that works, legally, is in the past customer reactivation guide.

The jobs are worth chasing. Joyce Kitchens puts installed cabinetry for a standard family kitchen at $12,000 to $22,000, and What's The Damage puts custom cabinetry from a Perth cabinet maker at $12,600 to $36,750, typically $19,950. So the follow-up hangs off the design meeting, not the day the quote went out: a note when the renders arrive, a check on the selections, and the manufacturing lead time set against the date the client wants the kitchen finished.

The calls after the workshop closes

Some of the Perth workshops we checked keep trade hours. Colray Cabinets in Landsdale is open 7am to 3pm on weekdays, and Joyce Kitchens' Osborne Park showroom closes at 4pm. A client who works nine to five rings on their lunch break or after the saws are off. When that call goes unanswered, the caller gets a text from your number inside a minute asking which room, which suburb and when they want it done, and the reply is waiting for you in the morning. It is shown on the missed call text back page.

Kitchen done. Now the robes, laundry and vanity

A client who signed off on your kitchen has a house full of other cupboards. Wardrobe Man, a Wangara wardrobe maker, puts custom built-in wardrobes at $2,000 to $12,000 or more, with a three-bay design from $5,419. The laundry and the bathroom vanity come out of the same workshop for the same client, and nobody else is quoting on them yet.

The consent rule above still applies. A check-in on the kitchen you built fits the relationship you already have. Pitching robes you have never quoted is a stretch, so we ask at handover whether the client is happy to hear about future work, and keep the record. The full rules are in the past customer reactivation guide.

Deposits under WA rules

The Home Building Contracts Act counts cabinet makers as builders, and on contracts between $7,500 and $500,000 the usual deposit cap is 6.5%. Building and Energy's Industry Bulletin 130 explains the 2020 exception: where off-site cabinetry work is more than half the contract value, a cabinet maker can ask for a deposit of up to 20%. Cabinetry work here means custom-made kitchen, bathroom, laundry and other cabinets, not the purchase and installation of off-the-shelf cabinets. The exception is still in regulation 3A of the Home Building Contracts Regulations 1992, and Building and Energy's homeowner guide, updated September 2026, describes the same limit.

A 20% deposit on a $20,000 kitchen is $4,000, against $1,300 at 6.5%, so the client should hear why before the invoice does the talking: their cabinets are built in your workshop before they reach the house. Saying so in a follow-up message, in your words, takes a question off the table.

If you build kitchens for a builder, that client is the builder's, and we leave it alone. We work the quotes you sent to homeowners yourself. The stage-by-stage version is in the cabinet maker quote follow-up guide.

A lead platform sells you a chance to quote, often against other renovators. We do the opposite. We do not sell leads at all. We work the quotes you have already sent, where you are the only one who has priced the job from that site visit.

The maths is simple. A typical mid-range Perth bathroom is $28,350. Even counting only the margin, and Buildxact's builders averaged a 14.2% margin in the third quarter of 2020, one recovered bathroom is worth about $4,000. That pays the $999 founding setup and more than a year of the platform fee. Run your own numbers in the lead cost calculator.

If you were on Oneflare and need somewhere else for new enquiries, the options are compared in Oneflare alternatives for Perth renovators. Working south of the river? See renovators in Rockingham.