After Hours Call Recovery · Electrical · Perth WAThe switchboard tripped at 8pm. Another sparky picked up.
When the power goes out, nobody waits for business hours, and nobody rings just one electrician. After-hours work in Perth carries a 50 to 100% surcharge, and it goes to whoever answers first. Unchased charger quotes and a quiet customer list cost just as much. The audit finds which one is yours, then we build it and run it.
Working out which window you are standing in.
Which calls ring
your mobile at 9pm.
When the power goes out, the caller's first worry is whether it is dangerous, not who is cheapest. So the text-back asks that first. This is the starting setup, and you move the line in the first fortnight.
| The caller says | What happens | Why |
|---|---|---|
| Burning smell, sparking or smoke | Rings your mobile straight away. The caller is told to switch off at the main switch if it is safe, and to call 000 if there is fire. | A genuine hazard |
| No power, and the neighbours are out too | Pointed to Western Power's faults line, 13 13 51, and its outage tracker. Nobody wakes you. | A street outage is a network fault, not your job |
| No power, but the neighbours are fine | Rings your mobile. | A fault on the property. Urgent, and it carries the after-hours rate |
| Safety switch trips and will not reset | Rings your mobile. If it resets and holds, it is booked for first thing. | Whether it resets is the difference between tonight and tomorrow |
| One dead power point or light | Booked for the morning, with the suburb and job type already in your job system. | Waiting costs nobody anything |
| EV charger or switchboard quote | Gets a reply tonight and a quote visit in business hours. | Worth $735 to $3,150, and they ring someone else by morning if nobody replies |
Western Power runs Perth's network and takes fault calls 24/7 on 13 13 51. Western Power outage tracker. Perth job prices: What's The Damage, checked September 2026.
Same trade.
Three different leaks.
Most agencies sell every electrician the same pre-built system and hope it fits. We start by finding out where your money is actually going, because no two electrical businesses lose it the same way.
Loses the after-hours faults
Owner-operator, phone off the hook after 5pm. The no-power and tripping-switchboard calls, the ones with the surcharge attached, go to whoever answers. We fix that window first.
Loses the big quotes
Quotes plenty of EV chargers and switchboard upgrades, then never follows up because the crew is on site. Those are the jobs worth thousands. We build the follow-up first.
Sits on a quiet list
Years of switchboard and safety-switch jobs, and every one of those customers is a likely EV charger or battery enquiry. Nobody is contacting them. We start there, with consent.
The pattern behind all three is speed. When the power is out, a customer rings down the list until someone answers, and the first reply usually wins the job. We explain how a missed call becomes a text inside a minute in missed call text back for Perth tradies. Weighing voicemail against an answering service or an AI receptionist? Voicemail, answering service or AI, compared. The maths on one missed call is in how Perth tradies lose jobs to missed calls. Chasing money for work already finished? Automated invoice follow-up for tradies handles that part too.
Perth prices: What's The Damage, electrician cost Perth, checked September 2026.
What we run while
you are on the tools.
Six jobs we can run for an electrical business. The audit picks the order, and nobody starts with all six.
We answer the calls you cannot
You are in a ceiling space with a head torch and the phone rings out. Inside a minute the caller has a text from your number asking what has failed and which suburb, and the job is in your diary before they try the next listing. How missed call text back works.
We sort hazards from the morning list
A burning smell, sparking or no power to the whole house rings your mobile, and the caller is told to switch off at the main switch if it is safe to, and to call 000 if there is fire. One dead power point is booked for the morning.
We chase the quotes you sent
In Perth an EV charger install runs about $1,050 to $3,150 and a switchboard upgrade $735 to $2,950. Those quotes get compared, and the quiet ones go cold. We nudge two days later, again at a week and once more at three weeks, in your voice, and pass you the replies.
We wake up your old customer list
The customer whose switchboard you upgraded three years ago is the obvious person to ask about an EV charger or a battery. We contact past customers who agreed to hear from you, before a competitor's ad reaches them first.
We keep you on the right side of ACMA
Consent, business identification, unsubscribe handling and, if your texts go out under a name, your Sender ID lodged with ACMA. The rules, in plain English.
We stay out of your way
Jobs land in the ServiceM8 or Simpro you already run, tagged fault, charger or switchboard, with the suburb and whether it was a hazard call. If you want it, we also flag completed jobs with no safety certificate logged, so the paperwork does not slip.
Built around you.
Tuned every month.
The first week is mostly listening. Nothing rings your mobile until we know which calls you would actually get out of bed for.
We count the calls
Your own call log, not an industry average.
- Every way a job reaches you, from Google to repeat customers
- How many calls ring out after 5pm, and how many during the day
- Whether the texts you send now would pass ACMA's rules
- A dollar figure on each gap, at Perth electrical rates
We build it around you
Scoped to what the audit found, not lifted off a shelf.
- Hazard triage set to your tolerance, not a default
- Messages written in how you actually speak
- Quote follow-up for chargers and switchboards
- Wired into your existing job system
We run it and report
The part that separates a partner from a vendor.
- Monthly numbers: caught, booked, what it earned
- We tune the wording as replies come in
- Storm-season readiness before the storms
- You ring one person and that person knows your build
What the 5pm to 7am gap is worth
Set for a Perth electrical business running two vans. Fault finding alone runs about $160 to $420 before any surcharge. Drag it to match yours. The audit swaps these guesses for your own call log.
We assume we recover 60% of what you are missing, which is deliberately conservative.
Who this suits,
and who it does not.
We suit you if
- You run one to eight vans, and the phone is answered by you or one person in the office.
- The calls are already coming in. You are just not catching all of them.
- You would rather get a monthly number from us than learn another app.
- You will tell us honestly where jobs are slipping, including the awkward ones.
Skip us if
- You want the cheapest option. A $99 app does a rough version, and we are not that.
- Someone already answers your phone day and night. Your gap is somewhere else.
- You want software to run yourself. Running it is the part we do.
- The phone is not ringing at all. That is a marketing problem first, and we will say so on the call.
What it costs an
electrical business.
The build depends on how many gaps the audit finds, so there is no fixed quote before it. These are the floors, so you know whether a call is worth your time.
Setup, then 8 estimates free
Setup is $999 for the three founding clients in each trade, or $1,500 after that. Your first 8 booked estimates are free. Ad spend is paid by you, straight to Google.
- Full audit of where work is being lost
- Everything built and wired by us
- Hazard triage set to your tolerance
- SMS compliance handled
- Wired into your ServiceM8 or Simpro
- Monthly reporting on what it caught and earned
- Ongoing tuning as replies come in
- One person who knows your build, on the phone
For a sense of scale: in Perth an EV charger install runs about $1,050 to $3,150 and a switchboard upgrade $735 to $2,950, with after-hours work attracting a 50 to 100% surcharge. At the bottom of that range, two recovered switchboard upgrades a month cover the monthly fee.
What electricians
ask us first.
Will you wake me up for every dead power point?
What happens in a storm, when half the suburb is out?
Do you lodge my Notices of Completion or safety certificates?
Where do the jobs it catches end up?
How many recovered jobs pay for it?
Can my texts go out under my business name?
Try the text back on your own phone.
Put in your name and mobile. A text lands within seconds, as fast as your customers would get one. Reply to it and you are talking to us.
By sending your mobile, you agree to Flat Out Automations texting you about this request. No marketing texts. We do not sell your number or put you on a list. Reply STOP any time. Privacy policy
Thirty minutes. Your real
after-hours number.
Bring a rough count of the calls you miss after 5pm. We work out what they are worth at Perth electrical rates, and that number is yours whether you hire us or not.
Three questions on the next page and we text you a time within a few minutes. Nothing to buy on the call.
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