After Hours Call Recovery · Plumbing & Gas · Perth WAThe burst pipe rang at 9pm. Another Perth plumber answered.
A Perth emergency callout runs $250 to $700, and after-hours rates run 1.5 to 2 times standard. Miss that call and it goes to the next plumber on the list. Quotes and old hot water customers leak too, and the audit finds which one is costing you most.
Working out which window you are standing in.
What the caller gets
instead of voicemail.
You are under a house on the last job of the day and the phone rings out. Inside a minute the caller has this from your number, and the first thing it does is stop the water.
Stop the water first. The stop tap at the water meter shuts off the supply while they wait for you.
Whose leak is it? A leak on the house side of the meter is a job for you. On the road side it is Water Corporation's, and the caller is given their faults line, 13 13 75, which runs 24/7.
Then the diary. Genuine emergencies ring your mobile. A dripping tap is booked for the morning.
Who fixes which leak: Water Corporation, leaking meter. The wording in the texts is yours. This is the default we start from.
Nobody leaks work
in the same place.
One plumbing business loses the 9pm emergencies, another the bathroom quotes, another the hot water customers it installed years ago. We find out which one is yours before we build anything.
Loses emergencies
Owner-operator, phone goes to voicemail after 5pm, and the burst-pipe callouts worth $650 each go to whoever picks up. We fix the after-hours window first.
Loses quotes
Answers the phone fine, quotes plenty, then never follows up because they are on the tools. For them the after-hours work is a distraction. We build follow-up first.
Sits on a dead list
Eight years of hot water installs, all coming due for replacement, nobody contacting them. That list is worth more than their ad budget. We start there.
All nine leaks we look for, with Perth job values against each, are in the after-hours guide. If you are buying clicks on top of this, read what Perth trade clicks actually cost first — a lead you already paid for and then missed is the expensive kind. Choosing between voicemail, an answering service and an AI receptionist? The four options, compared honestly. For the numbers behind all of it, how Perth tradies lose three to five jobs a week sets out where they actually go. And if the work is getting done but the money is slow, automated invoice follow-up is the same fix pointed at your debtors.
What we handle while
you are under a house.
Six jobs for a plumbing business. The audit decides which come first.
We text back the calls you miss
When you are under a house and the phone rings out, we text them back inside a minute from your number, find out what the job is and where they are, and get it into your diary before they ring the next bloke. See how the text-back works.
We decide what is worth waking you
We ask the caller whether water is actually escaping before anything reaches your phone. Burst pipes ring your mobile. Dripping taps get booked for the morning and you find out when you check the diary.
We chase the quotes you sent
You quoted a bathroom in March and never followed up, because you were on a job. We follow up two days later, then at one week and three weeks, in your voice, and hand you whoever replies.
We work your hot water list
Hot water units last eight to twelve years. We work out which of your past installs are due, and contact them before the unit fails on a Sunday. No ad spend, using a list you already own.
We handle the ACMA side
Hot water reminders need consent and a working unsubscribe, and a business-name sender has to be on ACMA's Sender ID Register. We sort both before anything goes out.
We stay out of your way
Burst pipes, blocked drains and hot water jobs land in the ServiceM8 or Simpro you already run, tagged by urgency and suburb. Nothing new for you or the office to learn.
Audit in week one.
Live by day 14.
Week one is spent on your calls and quotes, week two on the build. After that it is ours to run, and yours to check once a month.
We follow the water
Where plumbing work reaches you, and where it drains away.
- Calls that rang out after 5pm, and during the day
- Quotes sent this year with no second contact
- Hot water installs now eight to twelve years old
- A dollar figure on each, at Perth callout rates
We build the text-back
Your wording, your stop-the-water advice, your line between tonight and tomorrow.
- An emergency question set to what you will get up for
- Replies that sound like you on a busy day
- Sender ID lodged on day one
- Connected to ServiceM8 or Simpro
We keep it running
The monthly part, which is most of the value.
- Emergencies caught, jobs booked, money earned
- Wording sharpened as real replies come in
- Hot water reminders sent before the cold months
- One number to ring, and the person knows your build
What the after-hours gap is worth
Set for a Perth plumbing business running two vans. Drag it to match yours. Bring your own figures to the audit and we will test them against your call history.
We assume we recover 60% of what you are missing, which is deliberately conservative.
Who we are for,
and who we are not.
Right for you if
- You run one to eight vans, and the after-hours phone is your own mobile.
- Work already comes in. The problem is the calls that ring out, not a lack of them.
- You would rather hear the numbers from a person than log in to find them.
- You will be straight with us about where jobs go missing.
Not for you if
- You want the lowest price in the market. That is not us, and we will not pretend it is.
- A dispatcher already answers every call, day and night. Your gap is elsewhere.
- You want to buy software and run it yourself. The running is what we sell.
- There are no enquiries to catch yet. Fix the marketing first, and we will say so on the call.
What it costs a
plumbing business.
The audit sets the scope, so there is no fixed price before it. What we can tell you now is the floor.
Setup, then 8 estimates free
Setup is $999 for the three founding clients in each trade, or $1,500 after that. Your first 8 booked estimates are free. Ad spend is paid by you, straight to Google.
- Full audit of where work is being lost
- Everything built and wired by us
- Triage thresholds set to your tolerance
- ACMA Sender ID lodged and compliance handled
- Wired into your ServiceM8 or Simpro
- Monthly reporting on what it caught and earned
- Ongoing tuning as replies come in
- One person who knows your build, on the phone
For a sense of scale: a Perth emergency callout runs $250 to $700 and a hot water replacement averages around $2,400. Five recovered callouts at the bottom of that range, or two at the top, cover the monthly fee.
What plumbers
ask us first.
Will you wake me up for every dripping tap?
What if the leak is Water Corporation's, not mine?
Is this just an answering service?
Do I have to change from ServiceM8 or Simpro?
What does an engagement cost?
Can we text past hot water customers?
Try the text back on your own phone.
Put in your name and mobile. A text lands within seconds, as fast as your customers would get one. Reply to it and you are talking to us.
By sending your mobile, you agree to Flat Out Automations texting you about this request. No marketing texts. We do not sell your number or put you on a list. Reply STOP any time. Privacy policy
Thirty minutes.
One honest number.
What the calls you missed after 5pm last month were worth, at Perth callout rates. You keep that number whether you hire us or not.
Three questions on the next page and we text you a time within a few minutes. Nothing to buy on the call.
Book a callYou give us your mobile on the next page. We only text you about your booking, and you can reply STOP any time. Privacy policy